Shipping & Returns

Returns + Refunds

All return and refund requests must be submitted in writing via WhatsApp or email before any equipment is sent back. Goods returned without prior authorisation will not be accepted.

When a return may be considered

Returns and refunds are limited to goods that are defective, or that arrive damaged in transit. Change of mind, personal preference, or general dissatisfaction with a product is not accepted as grounds for a return or refund.

• Manufacturing defects
• Damage sustained in transit, verified on delivery

No refund prior to delivery

No refund will be issued in respect of an order that has not yet been delivered. An item that remains in transit, or that has not yet been received, does not constitute grounds for a refund. Where a refund is approved, it will be processed only after delivery has been completed.

Photographic evidence required

Upon delivery, any claim that goods are damaged or defective must be supported by clear photographic evidence of the damage or defect, taken at the time of delivery or as soon as reasonably practicable thereafter. Claims submitted without adequate photographic evidence may be declined.

Where a return is approved on the basis of a verified defect or delivery damage, a full refund of the product purchase price will be issued.